Temporary Closure of Spa & Health Club
Further to the announcement made by the Prime Minister at 5pm on 20th March, we are forced to close the health club and spa until further notice.
Naturally we are desperately disappointed to have to do this and we will miss all our members and spa guests. We will be in touch very shortly about some support we will provide for you during the enforced closure to help you keep healthy and active.
There will be some online classes and activities for you and this detail will be available shortly. We will create an online community, even if we cannot meet up face to face.
We know that we will come through this time of national crisis and we are already looking forward to our re-opening when we can all enjoy our workouts, swim, sauna and steam, great treatments and the odd glass of prosecco! We might even have to have a party to celebrate!
We can’t wait to see you on the other side
Stay safe and stay active
With our love to you all
The Waterfront Team
Frequently Asked Questions
I have a health club membership, what will happen to my payments?
Please don’t worry about your membership. We will not be collecting any payments from you whilst we are closed and no money will come out of your bank account. You do not need to cancel your Direct Debit.
What if I have paid my membership in full?
If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.
I have a spa booking with you, what happens now?
We will be in touch when we reopen to reschedule any bookings affected by the closure. Due to us being closed, obviously our cancellation policy is waived however any deposits that have been made will remain on your account.
What about my gift voucher?
Any gift vouchers bought in one of our sites or directly through a Mosaic website, that were due to expire after 1st March 2020 will be extended to cover the period of closure when we are able to reopen.
I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?
If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.